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Dubbed Navigator

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Jul 22, 2014
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339

I think we have different views on what is blunt.

Chris is answering a question, which seems a fair one as it feels quite a black/white sort of action.

He has said its not easy, but possible and provided a solution. The next poster also demonstrates a potential reason why that may have happened that way.

I havent used it personally, so cant really comment further.

IMO If you are forcing a user (new or current) to make a decision that determines their continued use of your forum, you are should be damn sure about doing so.
 

BigIG

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Jul 19, 2018
Messages
29
I think we have different views on what is blunt.

Chris is answering a question, which seems a fair one as it feels quite a black/white sort of action.

He has said its not easy, but possible and provided a solution. The next poster also demonstrates a potential reason why that may have happened that way.

I havent used it personally, so cant really comment further.

IMO If you are forcing a user (new or current) to make a decision that determines their continued use of your forum, you are should be damn sure about doing so.
Come on.

He's throwing it back on the paying customer instead of just admitting "we made a decision not to expose any control panel method to undo this feature".
 

Ingenious

Fan
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May 4, 2011
Messages
808
BigIG I'm afraid I can't see anything wrong with that response either, it goes into quite a lot of detail about how to fix the issue the OP asked about.
 

Dubbed Navigator

Adherent
Joined
Jul 22, 2014
Messages
339
Come on.

He's throwing it back on the paying customer instead of just admitting "we made a decision not to expose any control panel method to undo this feature".
He explains how to get around it, I’m not seeing the issue at all.
 

mysiteguy

Migration Expert
Joined
Feb 20, 2007
Messages
3,103
It didn't read as snarky to me. Text, it's far too easy to misinterpret intent and emotional context.
 

BigIG

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It didn't read as snarky to me. Text, it's far too easy to misinterpret intent and emotional context.
Oh that one is mild compared to many others.

But anyway, some people won't agree and it's wasted energy trying to convince them.
 

zappaDPJ

Administrator
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Aug 26, 2010
Messages
7,337
I don't see a particular problem but I can see how it might be taken out of context.

I would assume asking a user why they did something unexpected is a genuine question rather than to imply it was not the correct thing to do. The answer to that question was met with rather a sarcastic reply from the user (unless I've taken that out of context :)).

I do agree that ideally there should be an option to disable the function but Chris did provide a solution.
 

BigIG

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Joined
Jul 19, 2018
Messages
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I don't see a particular problem but I can see how it might be taken out of context.

I would assume asking a user why they did something unexpected is a genuine question rather than to imply it was not the correct thing to do. The answer to that question was met with rather a sarcastic reply from the user (unless I've taken that out of context :)).

I do agree that ideally there should be an option to disable the function but Chris did provide a solution.
But it is a totally expected action. It is a featured they designed, implemented, and promoted. Then when users encounter issues with the feature, they get snark while asking how to back out of it.

It's definitely a part of the support process to trace the sequence of events leading up to an issue arising, I agree.
 
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