There's some good addons to Xenforo which improve moderator experiences - e.g. free [Andrew] Moderator Panel or Report Centre Essentials by Xon which is paid. So I would suggest giving Xenforo serious consideration, its a strong contender. As is IPB!This is what I figured. I spent the first couple of years bugging the owners, the only people who had super admin permissions, to fix some of this.
I was given assurances, but none of it ever came to anything.
We have new owners now but they're basically absentee landlords so I'm not real optimistic there.
Still, it's nice to know where the blame actually lies (with the owners, as I suspected), so thanks for that.