What to do if your Board is hacked: ezboard version


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Jun 6, 2005
zorg222 submitted a new Article:

What to do if your Board is hacked: ezboard version


What do I do if my community has been hacked?

In order to hack your community, someone has to use a moderator or administrator account. Board hacking always involves account hacking.

Often a hacker will revoke the other administators' powers or ban them, ensuring that only an account he controls has administrative powers. EzOps (board creators) cannot be permanently banned from their own boards. An ezOp should always be able to go into a board’s Control Center and unban herself. If any other admin or mod account is hacked and used to damage your board, you should notify the ezOp as quickly as possible so they can come back and take control. The ezOp needs to step in and immediately remove admin and mod powers from all other users until it is determined which ID has been used to make unwanted changes to the board (the real owner may not be to blame, but someone may have used their account without them knowing). Then, the ezOp can temporarily lock down the board (apply MBA or password-protect the forums) until the board has been restored to its original state (or as close to it as possible).

If the ezOp account itself has been hacked, the ezOp can usually get control of their account back on their own. The first thing to remember is not to panic. If someone has gotten into your account, you can probably regain control on your own.

If the account thief has not changed the password or email address on your account, log in and change the password quickly. You should then log out and log back in with the new password.
If the thief has changed the password, but not the email address, you can request a lost password and it will be sent to your email address. Then log in and change the password.
If they have changed both the password and the email address, you can use your secret question to have a new password sent to your email address. This also automatically changes the password to a random one that you can change after you login.
If you cannot get into your account by any of the above methods, you can file a hacking ticket. You will be asked your secret question or other registration or payment details to prove your ownership of the account.

True hacking is very rare. Many people experience bugs or other routine problems and quickly assume they were hacked. If you simply can’t log in, do not jump to the...

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