Social media content moderators sent home

zappaDPJ

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It's a bit of a double edged sword. It was encouraging to read the article made reference to the mental health issues this kind of work can lead to. I'd like to think that perhaps one day AI might be capable of doing as good a job as humans but without the horrendous payload.
 
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MagicalAzareal

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It's a bit of a double edged sword. It was encouraging to read the article made reference to the mental health issues this kind of work can lead to. I'd like to think that perhaps one day AI might be capable of doing as good a job as humans but without the horrendous payload.
Honestly, it may be better to just encrypt all the messages and not bother anyone's mental health about what twisted things people post. It would be more private and secure to boot. I still cannot fathom why someone would put that up on social media of all places.

If someone is unpleasant, block.

If something needs to be reported, report it.

Social media should also move to a more private model imo. People worry a lot about misinformation, so if the spread was less viral, it may give people more time to get up to speed with facts.
 
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cornnfedd

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Social media cant be private, its the very nature of social media and makes it what it is.

People need to stop getting offended by every little thing, less censorship would be good and that takes the pressure of the mods to act like left wing lunatics.
 
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MagicalAzareal

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Social media cant be private, its the very nature of social media and makes it what it is.

People need to stop getting offended by every little thing, less censorship would be good and that takes the pressure of the mods to act like left wing lunatics.
I don't know when it started, but there has been a lot of pressure for social media to really clamp down on what people consider to be harmful content. This pressure wasn't there previously and leads to moderators running into traumatic content a lot more frequently than they did before, while trying to proactively identify and take down problematic content. The Christchurch Shooting comes to mind as a really nasty example which keeps getting reposted and diligently taken down due to public outcry.

As far as privacy is concerned, it may be good to clamp down on unneccesary sharing. Friends of friends, FB's tendency to fiddle around with "privacy" settings, the push to add "friends" you never talk to and recommendation engines which are great at spreading click-bait come up as problems.

There is also the Thought Police who like to make trouble with people who express any view they don't like and get offended really easily over silly things and are extremely jumpy. This comes in many forms and seems like a product of a PR Department gone mad. Unfortunately, advertisors are also jumping on this bandwagon.

There is also also the problem where the so-called "elaborate algorithms" is really just a Discourse-like "report something enough times and the user gets banned". This ends up getting exploited by people looking to cancel people over opinions they dislike. I spoke previously in 2015 about how Discourse's automated moderation was a terrible idea and it is even worse at scale.
 

LeadCrow

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Companies love "work from home" for many reasons.
Its a realworld training testbed for automation and source of important datasets from human inputs to feed into machine learning without the noise realworld physical attendance of workers generates.
Bias and deplatforming policies can still be programmed in and in ways that ensure they wont be overridden and humans will not need to feel bad for enacting them.

FB's tendency to fiddle around with "privacy" settings, the push to add "friends" you never talk to and recommendation engines which are great at spreading click-bait come up as problems.
Dark patterns manipulate without forcing targets to dance to their tune. IMO the biggest reason this happened is because FB popularized changing people's parameters with new defaults and other companies felt they were at a disadvantage not doing the same - why keep asking for permission and making new options opt-in when sorry suffices after deploying them to everyone ?
 

Paul M

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Umm, so why cant they just login and work from home ?
 

overcast

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I am surprised that social media modertion is not outsourced to lionbridge like companies as they are already did for the Google. Lionbridge I remember also does this for the shutterstock content too. And also in past Google and their social media posts. And I am sure it was also work from home at that time.

Our ancestors must be rolling in their graves laughing. They lived in times where the bombs were flying over their heads. And here people have their mental health disturbed due to social media post. Funny how left wing made people so weak.
 

zappaDPJ

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Umm, so why cant they just login and work from home ?

According to the article: 'Their work is often difficult, if not impossible, to do from home.' :unsure:

The only thing I can imagine is the illegal nature of some of the content might bring them to the attention of the authorities who monitor that kind of traffic.
 

Paul M

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Here in the UK, I have a VPN, that securely links me to my work network. :geek:
 

zappaDPJ

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Here in the UK, I have a VPN, that securely links me to my work network.

Yeah but you have the expertise and technical knowledge to know what you are doing. Moderators working for Facebook probably haven't a clue in that respect.

That said you might have thought Facebook and the like would have had the knowledge and infrastructure to set things up for homeworking but clearly isn't the case which is rather lamentable.
 
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MagicalAzareal

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Umm, so why cant they just login and work from home ?
They seem to think workers will steal people's private data (or steal reported child pornography to sell to the highest bidder as the media seems to be enthralled with that... even though having no moderation means there would be more of that on their platform, as-well as many other problems).

They stress heavily how workers are not allowed to take any data away from computers, even mobile phones aren't allowed near.
 

Paul M

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So ....

They dont trust their moderators (so why employ them).
They can use the modertor tools, but not click on a link to connect them via a vpn.

Unbelievable. o_O
 

mysiteguy

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Our ancestors must be rolling in their graves laughing. They lived in times where the bombs were flying over their heads. And here people have their mental health disturbed due to social media post. Funny how left wing made people so weak.

They also lived in times when it was okay to discriminate jobs, education, basic human services, and more based on skin color or who you choose to love. Funny how people who always blame the left never mention those sorts of things when they look back.
 

mysiteguy

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Yeah but you have the expertise and technical knowledge to know what you are doing. Moderators working for Facebook probably haven't a clue in that respect.

That said you might have thought Facebook and the like would have had the knowledge and infrastructure to set things up for homeworking but clearly isn't the case which is rather lamentable.

Well, to their credit, most of Twitter's staff is now working from home and they were told they can opt to continue that way indefinitely after the pandemic passes. :)
 

zappaDPJ

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Well, to their credit, most of Twitter's staff is now working from home and they were told they can opt to continue that way indefinitely after the pandemic passes. :)

I have two family members working from home, one an actuary and the other a health worker and in both cases once we'd worked through a few technical challenges it appears their output has substantially improved. Ironically before the pandemic both had requested home working and both had been refused. It'll be interesting to see how things pan out in the long term.
 

StaticAge

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Our ancestors must be rolling in their graves laughing. They lived in times where the bombs were flying over their heads. And here people have their mental health disturbed due to social media post. Funny how left wing made people so weak.
Yeah, I'm sure our ancestors would find the thought of a future where people tried to make the world a more pleasant place for everyone to live absolutely hilarious.

"Bombs are flying over our heads due to bigotry and intolerance making our lives a misery, I sure hope those things are not improved in the future!"

And I bet our ancestors ancestors were probably rolling in their graves laughing when people starting having problems with burning people at the stake for witchcraft. Progress... pfft no thank you!


They also lived in times when it was okay to discriminate jobs, education, basic human services, and more based on skin color or who you choose to love. Funny how people who always blame the left never mention those sorts of things when they look back.
Because those people that go on about "the left" all the time think discrimination based on those things is good.
 
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MagicalAzareal

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So ....

They dont trust their moderators (so why employ them).
They can use the modertor tools, but not click on a link to connect them via a vpn.

Unbelievable. o_O
Precisely, it is what many companies call an "insider threat". A lot of it I think is the media, they're scared if there is an incident, that the media will lunge for their necks and try to twist it against them. Overzealous risk mitigations for PR.

Going too far for the sake of PR goes way beyond this, for instance, all the flip-flopping on policies, censoring things due to a media article and never quite making their minds up on whether they are or aren't going to fact check political ads, depending on who is screaming at them that day.

At a certain point, you just need to tell everyone to leave you alone and just get the job done without hundreds of tugs in many directions trying to micro you. A lot of it is this "we need to find excuses to punish Big Tech" political mindset, nevermind that "punishing Big Tech" ends up punishing everyone else.
 
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MagicalAzareal

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Supposedly, Facebook appointed Former British Deputy Prime Minister Nick Clegg as Global Policy Lead. This was his idea which... shouldn't come as a surprise. The British Government is known as the nanny state where they don't trust anyone, skew authoritarian and are prone to making nonsensical decisions for five minutes of PR x.x

They hired him as a sort of middle-man between them and governments (specially now the U.S. wants to look for excuses to punish them) because he supposedly has quite the reputation and talent in dealing with them although... Its Nick Clegg x.x

I don't like a lot of Twitter's policies, but it nice to see them taking the common sense route here.
 

Pete

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If only there were a solution to this that didn't involve massive centralisation of content all in one place, requiring massive amounts of moderators.

What if ordinary mortals could create discussion spaces that they can police to their own standards, and keeping out the people they don't want there? It's like such a thing has never existed before.
 
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