- Jan 1, 2004
The Sandman submitted a new Article:
Jake Bunce Reloaded!
Jake Bunce Reloaded!
Read more about this article here...We did our first Interview with Jake Bunce back in August 2005. That was more than 6 years ago!
Jake had a good run providing support for vBulletin customers, but he has recently moved on from his position there. We thought this would be a good time for us to catch up with him in another interview.
On XenForo.com, Kier occasionally bestows a custom user title to particularly worthy members. Jake's reads "Jake Bunce - Probably knows the answer". What better compliment for someone who's provided support for countless thousands of forumers over the years.
At the time of your last interview, you were going to college and living at home. What's happened since then?
I earned my Computer Science degree in Fall 2005. Immediately after graduating I examined my options for moving out on my own. I realized I didn't have a need or desire to move out, and my mom liked having me there since I paid all of my own expenses, including rent. But then she got remarried so I decided to get out of the way and moved into an apartment in March 2008.
Customer support must be very frustrating at times although I imagine it can also be quite rewarding as well. What is it about providing support that keeps you at it?
The only thing that frustrates me is when people won't accept my help. This is rare in customer support, but it happens. I sincerely like helping people. My reward is knowing that I make a difference. And helping people with their websites reflects my own hobby which is even better.
I see that you've moved on after 8 plus years on the vBulletin Staff. With all of the recent changes going on there, you must have mixed feelings about leaving vB. Any thoughts you'd be willing to share with us?
9 years. I miss my job. I would have worked for free but there were differences that couldn't be ignored. It was time to move on.
I lost interest in vBulletin a couple years ago but I still enjoyed my job with them. My niche was doing installs and upgrades. Doing upgrades in particular can be challenging and rewarding. Give me a 4 million post upgrade with 10 gigs of attachments, lots of customizations, and a corrupt database and I am a happy camper.
Recent changes at vBulletin had little effect on me and my position. Of course I was sad to see our veteran staffers leave. It is hard to...
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