- May 25, 2013
And a push towards "premium" support. Guaranteed that the only way you could get your question answered by a developer was to have a current license to submit a ticket, no official support ever provided in the "support" forum.Times change, utility changes, etc. and while Ive got literally no idea how IPS runs their support, it may be reasonable to assume internal tickets were a more affordable, better on the support team, higher quality response solution at least for most of that time.
In fact, if you notice above
fully supports my statement.The downside to this model was that we committed a cardinal sin, and actively avoided giving support in the community in an attempt to raise income from premium support. As our pricing models changed over time, this aversion to using our own community to support customers remained.
I know of at least two other packages that the developers provide direct assistance in their support forums, and have for years. For more complicated issues you have tickets to resort to.
And to top it off, unless they've recently implemented it, IPS removed Sphinx and was going to implement ES, but that was years ago and I don't know if they finally implemented it or not. I rarely went over to the support site since it was basically useless for getting any help. Now that I'm no longer running any sites (other than my WP one) I don't really keep up with XF or IPS.