92% of my users prefer IPS over Xenforo

MarkFL

La Villa Strangiato
Joined
Jul 3, 2017
Messages
1,262
The issue is IMO that people don't report such problems to us, so how should we be aware and help with issues like
I can't remember that I've ever seen this before.
I can appreciate the fact that if IPS support isn't aware of an issue, they have no chance of trying to address it. I get that, honestly I do. It would be something very difficult to verify except to take screenshots of all the settings pages immediately before and after an update. All I know is very frequently we find soon after an update that some setting(s) is.are different than either of us recalls it being. Unless either of us is trying to gaslight the other, I don't know what other explanation there could be, which of course could be a fallacy of incredulity.

Personally, I'm more concerned with the disappearance of the SQL toolbox, which used to allow me to supply the community with custom stats they enjoyed, and the issue with notifications I posted about. I know this thread is not the place to get resolution of these issues though. :)
 

ibaker

Enthusiast
Joined
Feb 7, 2015
Messages
145
Sorry, I haven't been on the site for a long time but I noticed the gist of the thread turned to the consumer acts in regards to software. In Australia with software done in the way that XF and IPS sell their licenses a sale is deemed to have been made at the initial purchase NOT each year that a licensed is renewed thus the terms and conditions remain in force and subject to the full extent of the Australian Consumer Guarantee act from the initial purchase. This was the findings of a case that came across my desk a little while ago. Now if say XF changed the conditions of the use of their support forums and although not explicitly stated as inclusive in the original sale, what they provided and portrayed at the time of sale can be deemed as inclusive (as not explicitly excluded) of the sale and that includes the terms and conditions of their support forums at the time of sale. It has been tested and is not for me to explain everything but the onus lies in the companies themselves to be fully familiar with ALL the consumer laws ALL around the world if their product is available to be purchased ALL around the world. Recently I was advised by my legal representative that online companies are starting to come under the spot light and a discussion was then had about the difficulties of enforcement but I think that day may come when it becomes easier for consumers to have a fallback...maybe???

Anyway, my IPS site at www.recreationalflying.com is screaming ahead and whilst I still have a lot more to do I have become so impressed with the extent of what you can create in IPS, a complete website and not just a Facebook clone and the IPS support forums are a pleasure to post in, I am thinking of moving my XF Off Topic forum over to IPS and creating something fantastic with that as well...Thanks Matt M and everyone at IPS
 

Joel R

Fan
Joined
Nov 24, 2013
Messages
797
People do know that. It's just that many don't know how to act when they encounter a problem. It's up to us to give them to tools to better report their issues.

I think often bugs will just go unreported completely too by users, unless they're major issues - and the user is savvy enough to make a report. It takes a pretty big issue for someone to care enough to make a dedicated feedback thread on some forums.

I would quite like to see some kind of help or feedback mechanism baked into the core of all forum software to more easily solicit user feedback.

XF used to have a nice help link/icon next to the notification area, which then dissapeared one day. It would have been the perfect mini menu to direct users to the dedicated curated help pages, instead of sticking those links in the footer, and also enable them to submit feedback if they have issues or problems.

Most of the major software suites do that these days. I installed a 3rd party widget that did this on one of my sites for a while and got some really interesting feedback from users. I can't remember the exact service I used, but it was something like this https://bugyard.io/

View attachment 53075


Office has built in feedback tools now:

View attachment 53081


GSuite has built in feedback and bug reporting tools. I like the idea of the simple question mark icon menu to guide you to normal help pages, but also provide feedback. It also gives you the option to add screenshots for those who don't know how to use a snipping tool or do any kind of editing.

View attachment 53079

Facebook also has a mechanism for this:

View attachment 53080

We're way behind on this.
I just saw this post.

IPS includes the ability to submit support tickets directly through the ACP.

The tool also troubleshoots common issues by checking for patches, clearing the cache, giving the option to disable third party apps and plugins, and reverting to the default theme. And of course, you can submit a ticket directly to IPS Support from your site. We've had this feature since Day 1 of Invision Community 4.0.
 

DanielF

Participant
Joined
Jul 6, 2018
Messages
52
Just for clarification..;)

We've had the support tools there from day1, but they weren't THAT powerful as they're now. We're frequently improving them to make them even more powerful.

Anyway, my IPS site at www.recreationalflying.com is screaming ahead and whilst I still have a lot more to do I have become so impressed with the extent of what you can create in IPS, a complete website and not just a Facebook clone and the IPS support forums are a pleasure to post in, I am thinking of moving my XF Off Topic forum over to IPS and creating something fantastic with that as well...Thanks Matt M and everyone at IPS
I remember the trouble you were facing a while ago, glad to see that you're really pleased with our product now:)
 

tomk

Adherent
Joined
Sep 7, 2014
Messages
330
Sorry, I haven't been on the site for a long time but I noticed the gist of the thread turned to the consumer acts in regards to software. In Australia with software done in the way that XF and IPS sell their licenses a sale is deemed to have been made at the initial purchase NOT each year that a licensed is renewed thus the terms and conditions remain in force and subject to the full extent of the Australian Consumer Guarantee act from the initial purchase. This was the findings of a case that came across my desk a little while ago. Now if say XF changed the conditions of the use of their support forums and although not explicitly stated as inclusive in the original sale, what they provided and portrayed at the time of sale can be deemed as inclusive (as not explicitly excluded) of the sale and that includes the terms and conditions of their support forums at the time of sale. It has been tested and is not for me to explain everything but the onus lies in the companies themselves to be fully familiar with ALL the consumer laws ALL around the world if their product is available to be purchased ALL around the world. Recently I was advised by my legal representative that online companies are starting to come under the spot light and a discussion was then had about the difficulties of enforcement but I think that day may come when it becomes easier for consumers to have a fallback...maybe???

Anyway, my IPS site at www.recreationalflying.com is screaming ahead and whilst I still have a lot more to do I have become so impressed with the extent of what you can create in IPS, a complete website and not just a Facebook clone and the IPS support forums are a pleasure to post in, I am thinking of moving my XF Off Topic forum over to IPS and creating something fantastic with that as well...Thanks Matt M and everyone at IPS
Wait. So you went XF -> IPS -> XF -> and IPS again?
 

Joel R

Fan
Joined
Nov 24, 2013
Messages
797
Slow and steady wins the race. It'll take 6-9 months to recover.

Just focus on things you can control like valuable, compelling content.
 

Ingenious

Fan
Joined
May 4, 2011
Messages
769
It certainly looks like switching platforms hit your users. Many people don't like change.

Your users though have been fairly steady for many years. It's possible now you're seeing a general decay that follows a plateau. Your platform change might have just hastened this. I wonder too at the sudden drop on XF (it was recovering well) before you went to IPS the second time. Either your arrow is in the wrong place or something else happened? Major theme change? Ranking/SEO hit? Competition (or Facebook groups)? Have not read the whole thread, sorry if discussed elsewhere.
 

ibaker

Enthusiast
Joined
Feb 7, 2015
Messages
145
The arrow is in the right place, it was at this point I changed servers from Australian based server to one in LA in the hope to try and pick up more International audience however the latency also impacted the current users in Australia.

You are spot on about users accepting change which was the biggest negative element in going to IPS...it was simply change and mentioned previously
 

Elsmarc

Neophyte
Joined
Aug 10, 2018
Messages
6
The arrow is in the right place, it was at this point I changed servers from Australian based server to one in LA in the hope to try and pick up more International audience however the latency also impacted the current users in Australia.

You are spot on about users accepting change which was the biggest negative element in going to IPS...it was simply change and mentioned previously
The posted graphic clearly shows you depend upon 85% of your visitors coming from searches. My bet is you did a poor job with 301 redirects and failure to understand the overall negative effects of significant changes on search results even with effective 301 redirects. I seriously doubt your choice of board software had much of an effect on your "regular" visitors. Just my 2 cents...
 

pierce

Habitué
Joined
Apr 10, 2016
Messages
1,171
I needed to know where to buy crystal meth. Thankfully your forum has a very recent post letting everyone know!
Screenshot_20190829-204544.png
 

Kevin

Oooh, something shiny!
Joined
Jul 13, 2004
Messages
3,439
I needed to know where to buy crystal meth. Thankfully your forum has a very recent post letting everyone know!
View attachment 53292
Don't worry though, it's totally legit, it even so says in their username! ;)


On a serious note... It's good to see that ibaker has found peace with his community software and is moving forward, hopefully he's able to get his traffic numbers back up to where they were.

The arrow is in the right place, it was at this point I changed servers from Australian based server to one in LA in the hope to try and pick up more International audience however the latency also impacted the current users in Australia.

You are spot on about users accepting change which was the biggest negative element in going to IPS...it was simply change and mentioned previously
Instead of moving servers, have you looked into the cause of the latency in regards to whether it really is the server location or the content being served like all of those images? If it's content, in particular the images, then perhaps looking into a CDN setup would be a more viable solution for a global audience.
 

ibaker

Enthusiast
Joined
Feb 7, 2015
Messages
145
Crikey, you have to sleep sometime...remember time zones and here in Australia I just got up, saw the post and marked it as spam, every now and then 1 of the buggers gets through when I am asleep
 

ibaker

Enthusiast
Joined
Feb 7, 2015
Messages
145
If you look at my site now www.recreationalflying.com you will see a fantastic professional complete site that there is no way you could even think about doing something this good with Xenforo.
 
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